Sixteen reviews from people who used the service, grouped by what they talk about. The longest ones describe support stepping in when something went wrong. If you want the numbers behind them, see what the 4.1 rating means.
Reviews by topic
Every review below is published on Trustpilot or SimpleSwap’s review widget.
Theme
Quotes here
Typical length
What it signals
Speed and simplicity
4
one line
Routine swaps that needed no explanation
Support and refunds
4
a paragraph
Something went wrong and was resolved
Rare coin pairs
3
two sentences
The reason a first swap happened at all
Short verdicts
5
a few words
Satisfied users with nothing to add
Speed and simplicity
The point that comes up most often — swaps that finished before people expected them to.
★★★★★
Simpleswap has been by far the simplest and most cost-effective crypto exchange platform I've used over the last 5 yrs.
★★★★★
Mega uncomplicated, trustworthy and fast!
★★★★★
Simple Swap is fast and easy way to convert coins over different networks or chains.
★★★★★
quick and easy
Support and recovered funds
What happens when something goes wrong: wrong address, stuck transfer, missing refund.
★★★★★
I've swapped over 1k on this platform over the years and I've never been let down. The process can take a little time, but it always goes through. I made a mistake one time and sent to a wrong address and hadn't put a refund address. I reached out to support and was able to get my crypto back!
★★★★★
I've found them to be very trustworthy. I made a mistake with a transaction and their service team were very responsive and did get my refund sorted. It took a bit of time but I do understand they are busy people. The most important thing is, the money was safe and returned.
★★★★★
Had a few small tax get stuck and they were quick to help. Otherwise flawless service.
★★★★★
You get timely responses. It's a great team to work with. I recommend them to everyone.
Coins other platforms did not have
Coins people could not swap anywhere else — often the reason they arrived in the first place.
★★★★☆
The selection of tokens is really good. There were a couple of coins I couldn't find on other platforms, but here they were available. The app itself is simple to use, you just pick what you want to swap and go
★★★★★
I was struggling to swap celo, I tried everywhere but simpleswap did within just 2 mins, very grateful.
★★★★★
easy to use monero to eth swap was quick with no issues.
Short verdicts
Not everyone writes an essay. Sometimes the swap simply worked.
★★★★★
nice swap service
★★★★★
These guys are good
★★★★★
very good fast support
★★★★★
Best Exchange Ever
★★★★★
Super, trusty
About these reviews
Are these reviews verified?
Each quoted review carries a verified badge on its source platform, either Trustpilot or the review widget SimpleSwap publishes. They are reproduced as written, without edits to spelling or punctuation.
Why are almost all of the quoted reviews positive?
Because the collected set reflects the published distribution, where 81% of ratings are five-star. The critical 13% is summarised on the home page rather than quoted, since the collection here does not contain verbatim one-star reviews.
More about these reviews
Are these reviews verified?
Yes. Each one carries a verified badge on the platform it was published on, and we reproduce it exactly as the customer wrote it, including spelling and punctuation.
Why are almost all of the quoted reviews positive?
Because that reflects the profile itself, where 81% of ratings are five stars. The critical 13% is covered on the rating breakdown — we would rather describe it honestly than put words in anyone’s mouth.
How many reviews does SimpleSwap have?
2,615 reviews on its Trustpilot profile as of September 2026, with a TrustScore of 4.1. Sixteen of them are quoted in full on this page, grouped by what they discuss.
Do reviewers mention getting their money back?
Several do. The longest reviews describe sending to a wrong address or a transfer getting stuck, then support recovering the funds. Those cases take time but end with the money returned.
What do people swap most often?
The reviews that name a coin mention pairs other platforms did not offer — Celo, Monero to Ethereum — alongside routine swaps of Bitcoin, Ethereum and stablecoins.
Read all 2,615 reviewsIncluding the critical ones.
