Anyone can write a review
Profiles are open. A customer does not need an invitation from the company to leave a rating, which is why profiles carry criticism as well as praise.
Understanding the rating
What SimpleSwap’s 4.1 Rating Actually Means
A single number rarely tells the whole story. Here is what sits behind SimpleSwap’s 4.1 on Trustpilot, and how to judge any review profile for yourself. The rating breakdown has the numbers, and the reviews themselves are quoted in full.
First, what Trustpilot is
Knowing how the platform works makes its scores easier to judge.
2007Founded in Copenhagen, now operating from nine cities
300M+Reviews published across the platform
1.27MWebsites with a review profile
OpenTrustpilot describes itself as open, independent and impartial
Companies can reply, not delete
A business can claim its profile and respond publicly. Replying is the visible part — SimpleSwap has answered every negative review on its profile.
That combination is what makes a score meaningful. An open profile with thousands of entries, visible criticism and public replies says considerably more than a testimonial page a company writes about itself.
The split tells you more than the average
I've swapped over 1k on this platform over the years and I've never been let down. The process can take a little time, but it always goes through.
What 81 / 13 looks like
Two clusters rather than a bell curve
Most swaps finish without comment and get five stars. A smaller group hits something worth writing about and gives one star. The middle bands — two, three and four stars together — account for just 6%.
Why routing services look like this
The experience has two states
A swap either completes in minutes or runs into a delay, a compliance hold or a rate change. There is little middle ground to describe, so reviewers land at the extremes.
How to check a review profile yourself
Five things worth looking at before you trust any rating.
- Is the profile claimed?An unclaimed profile means the company has never responded to anything on it. SimpleSwap's has been claimed since April 2018.
- Does the company answer criticism?Trustpilot publishes a reply rate. Here it is 100% of negative reviews — which says nothing about whether the replies help, only that they exist.
- Is the distribution plausible?A service with real volume has a tail. A profile that is 99% five-star with no one-star reviews is less credible than one at 81/13.
- Do the long reviews describe specifics?Detailed reviews naming a coin, a delay length or a support outcome are harder to fabricate than one-word praise.
- Is the recent flow steady?Genuine review flow is uneven but continuous. A cluster of identical-length reviews on adjacent dates is the pattern to distrust.
What a rating will not tell you
A score is not a guarantee
It describes past experiences of people who chose to write, not what will happen to your swap.
Self-selection skews both ends
People tend to write after something went notably well or notably badly. The quiet middle rarely writes at all.
It rates the service, not the domain
A cloned site can display the same badge. The rating belongs to simpleswap.io, not to whatever page shows it.
Common questions about the rating
Does a 13% one-star share make a service unsafe?
Not by itself. For a routing service the tail is usually delays, compliance holds and floating-rate surprises rather than lost funds. What matters is whether the critical reviews describe unrecoverable outcomes, and in this set the detailed ones describe funds eventually returned.
How often do these numbers change?
Continuously. The counts on this site were read in September 2026; treat them as a snapshot and check the live profile before relying on a specific figure.
Can a company delete bad reviews on Trustpilot?
No. A business can claim its profile and reply publicly, but removing a review is not something it controls. That is why an open profile carries visible criticism, and why a page of hand-picked testimonials tells you less.
How many reviews make a rating meaningful?
There is no fixed number, but a profile with thousands of entries and a visible spread is harder to manipulate than one with a handful. SimpleSwap's has 2,615 reviews with 13% of them critical.
Should I trust a rating badge shown on another website?
Only after checking where it points. A badge can be copied onto any page. Open the profile on trustpilot.com directly and confirm it refers to the service you are about to use.
See the live ratingThe score updates as new reviews come in.
Open the live profile