★★★★★
Simpleswap has been by far the simplest and most cost-effective crypto exchange platform I've used over the last 5 yrs.
Verified on Trustpilot since 2018
SimpleSwap Trustpilot Reviews: 4.1 From 2,615 Ratings
Eighty-one percent of reviewers give five stars, thirteen percent give one. Below you can see what stands behind each side of that split: what people who had a good experience mention, and what goes wrong for the rest. The full reviews are on the customer reviews page.
The rating at a glance
4.1 / 5TrustScore, rated Great
2,615reviews on the profile
81%five-star ratings
100%of negative reviews answered
A 4.1 average hides a split. Most swaps go through without comment; a smaller group hits something worth writing about. Here is how that score is put together.
That shape is typical of routing services, where the experience is either unremarkable or memorably slow.
What customers say
A few of the reviews people left after their swaps.
★★★★★
I've found them to be very trustworthy. I made a mistake with a transaction and their service team were very responsive and did get my refund sorted. The most important thing is, the money was safe and returned.
★★★★★
I was struggling to swap celo, I tried everywhere but simpleswap did within just 2 mins, very grateful.
★★★★★
easy to use monero to eth swap was quick with no issues.
What people praise, and what frustrates them
What reviewers praise
What comes up most often in positive reviews
- Speed on routine pairs. Repeated across reviews: swaps on liquid pairs complete in minutes, not hours.
- No account for a standard swap. Users cite the absence of registration as the reason they picked it over an exchange.
- Support that actually replies. The most detailed positive reviews are about recovery cases — wrong address, missing refund address — resolved through support.
- Coverage of thin pairs. Assets unavailable elsewhere show up repeatedly as the reason for a first swap.
What reviewers criticise
What goes wrong when it does
- Exotic pairs take longer. Routes through low-liquidity assets add hops, and each hop adds confirmation time.
- Compliance holds. A minority of swaps are paused for AML review. This is standard for any regulated routing layer, but it surprises users expecting an instant swap.
- Floating rates move. A floating-rate swap settles at the market rate on arrival, which can differ from the quote if the network is slow.
How other platforms rate SimpleSwap
| Platform | Score | Basis | What it measures |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 2,615 reviews | Open user reviews, weighted by recency |
| Cryptoradar | 4.5 / 5 | aggregate | Editorial and user signals combined |
| Cryptoradar verification | 4.5 / 5 | aggregate | Operational transparency checks |
Frequently asked questions
What is SimpleSwap's Trustpilot rating?
SimpleSwap holds a TrustScore of 4.1 out of 5 on Trustpilot, based on 2,615 reviews as of September 2026. Trustpilot labels that range Great. 81% of reviewers give five stars and 13% give one star.
Is a 4.1 TrustScore good for a crypto service?
It sits in Trustpilot's Great band, one step below Excellent. For a self-custodial swap service the distribution matters more than the average: 81% five-star against 13% one-star indicates most swaps complete uneventfully while a minority hit delays or compliance holds.
Why does SimpleSwap have negative reviews?
The recurring themes in critical reviews are delays on low-liquidity pairs, swaps paused for AML review, and floating rates settling differently from the original quote. SimpleSwap has replied to 100% of negative reviews on its Trustpilot profile.
Is the SimpleSwap Trustpilot profile verified?
Yes. The profile has been claimed and verified since April 2018 and the company holds a paid Trustpilot subscription, which allows it to respond to reviews and invite customers to leave them.
Where else is SimpleSwap rated?
Cryptoradar lists SimpleSwap at 4.5 out of 5, with a verification score of 4.5. Ratings on aggregator sites use different methodologies from Trustpilot's, so they are read alongside it rather than instead of it.
See all 2,615 reviewsThe rating updates as new reviews arrive.
Open Trustpilot profile