The rating
SimpleSwap, briefly
| Account required | No, for crypto-to-crypto swaps |
|---|---|
| Fiat purchases | Via Mercuryo, Simplex, Guardarian |
| Mobile apps | iOS and Android |
| Integrations | 6,000+ partner products |
| Custody model | Wallet to wallet, no standing balance |
“I've swapped over 1k on this platform over the years and I've never been let down. The process can take a little time, but it always goes through.”
Worth checking before any swap
- Start from a bookmark or a typed address, never a link in a message
- Confirm the asset exists on the network you selected
- Re-read the deposit address before sending
- Note the order ID so support can trace the swap
Whatever the answer below, the domain is the part to verify first: simpleswap.io is the only official one.
Trust and safety
Is SimpleSwap legit?
It has operated since 2018 with a claimed Trustpilot profile, 2,615 reviews and a 4.1 TrustScore in the Great band. The model is self-custodial: funds move from your wallet to your wallet, and the service holds no standing balance between swaps.
What does a 4.1 TrustScore mean?
Trustpilot places 4.1 in its Great band, one step below Excellent. The distribution behind it is 81% five-star and 13% one-star, so it describes a service that usually works uneventfully and occasionally does not.
Is the Trustpilot profile verified?
Yes, claimed and verified since April 2018, with a paid subscription that allows the company to reply to reviews and invite customers to leave them. It has replied to 100% of negative reviews.
Is SimpleSwap safe to use?
The self-custodial model removes the largest exchange risk: there is no standing balance to lose. What remains is your own side — the correct address, the right network, and the discipline to verify the domain before sending.
Is SimpleSwap a scam?
Nothing in the public record supports that: eight years of operation, a verified review profile with thousands of entries, and detailed reviews describing recovered funds. The scams that use the name are cloned sites and impersonated support accounts, not the service itself.
More questions
Why is the score lower than the average of the stars?
Multiplying the distribution out gives 4.39 against a published 4.1. The difference shows that reviews are weighted, not averaged — recency and other signals affect how much each one counts. The rating guide works through the arithmetic.
What do reviewers praise most?
Speed on routine pairs, the absence of a registration requirement, support that resolves wrong-address and refund cases, and coverage of coins unavailable elsewhere. The reviews page quotes sixteen of them in full.
What do critical reviews describe?
Delays on low-liquidity pairs, swaps paused for AML review, and floating rates settling differently from the original quote. The detailed critical reviews describe funds that were eventually returned rather than lost.
Are the quoted reviews real?
Each is reproduced verbatim from a published review carrying a verified badge on its source platform. None were written for this site, and none are paraphrased.
Do I need an account?
No. A standard crypto-to-crypto swap runs without registration. An optional account adds swap history, price alerts, the Loyalty Program and the Address Check tool.
Fixed or floating rate?
Floating follows the market until the swap settles, so the amount received can move. Fixed locks the rate for a small premium. The choice is made before confirming, and the quote shown includes the service fee.
Can I check a wallet address before sending?
Yes, through Address Check in the Customer Account. It screens an address for association with sanctioned entities and other risk categories and returns a risk level with the connections found. Screening is performed by third-party services and may not identify all potential issues.
How do I know I am on the real site?
The only official domain is simpleswap.io. Clones reproduce the interface and even the rating badge, so read the address bar rather than the design. A padlock proves encryption, not identity.